Why is my credit card declined when I attempt to place an order?
If you are trying to place an order through our online store and are having your credit card declined during checkout this is likely due to one of the following reasons:
- The CVV code you entered is incorrect.
- The billing address you entered doesn't match what's on file with the bank.
- A fraud prevention protection has kicked in and is preventing the transaction from going through. This can happen with international orders above a certain dollar amount. Typically internet orders placed out of your country that exceed a threshold set by your bank (e.g. $1000 or $2000) will be flagged by your bank to protect you from credit card fraud. You will need to call your bank and inform them you are attempting to place an internet order with our company, which is based in the U.S. The bank will then temporarily remove the lock. Now if you re-submit your order, it should be successful.
I tried to place an order, but didn't receive an order confirmation.
If you did not see an order number at the top of the order status page, and a statement saying "Your order is confirmed" after submiting your order, then your order likely did not go through. All successful orders will automatically generate order confirmation emails as well. Please refresh your browser and try your order again if you did not experience this success message.
If you did receive an order number, but can't find an order confirmation email, please check your spam folder. Order confirmation emails will come from firstname.lastname@example.org.