Help and Support

If you are located in another country and would like to see prices and check out in your local currency, you can select the desired currency from the "Change Currency" drop-down on the main menu. Prices are automatically converted based on current foreign exchange rates, and rounded for ease of use.

Shipping Policies

In stock orders will be shipped within 2-4 business of receiving your order.  Pre-ordered items will ship on or before the estimate ship date given on the product page.  

We ship to domestic U.S. addresses via USPS Priority Mail, UPS Ground, or FedEx Ground.  USPS Priority Mail is used as a default for most small orders.

We offer worldwide shipping to international addresses via USPS Mail (Unitied States Postal Service) / GlobalPost, or DHL Express.  We recommend DHL Express for all international orders, unless you don't mind waiting longer for delivery.   All customers outside of the U.S. are responsible for paying any applicable import duties and taxes required by your country separately.  We do not charge these fees at checkout.  We declare full retail value for customs paperwork.  

T-Shirt Shipping

Please note that if you place a combined frame and t-shirt order then by default the cheapest and slowest shipping option will be selected for the frames.  It's recommend that customers place a separate order for t-shirts so that they have the full range of shipping options for frames.  All t-shirts are fulfilled directly by the garment printer and will not ship with frame orders.

Shipping Notification

When your order ships you will received an automated confirmation email with the tracking number.  This email gets generated when the shipping label is created so you may not see tracking information updated on the carrier's website until the next business day.  If you receive a shipping confirmation email after 10:00 am PST on Friday there is a good chance that your shipment may not be picked up and scanned by the carrier until Monday.

How much will shipping cost?

Add a product to the shopping cart and proceed to checkout.  Once you enter your shipping address you will be presented with shipping options and pricing.

How much will duties and taxes cost for international orders?

As noted above, customers are responsible for paying these costs separately once the shipment arrives in your country.  You can get an estimate of what to expect for duties and taxes by clicking your country’s flag icon in the lower right hand corner of the screen.  The costs shown are not guaranteed and are only estimates.

We often enjoy skating a trail for exercise one day, and then zipping around our city and learning new tricks the next.  One skate setup isn't always ideal for these two vastly different types of skating. It can be a bit of a pain to have to swap out frames every other skate session.  Each of our frames accomodates a maneuverable 4-wheeled setup with Balanced Rocker for urban / freeride skating, and a flat 3-wheel setup when you want maximum speed and stability on the trails.

We believe that the fun-factor is noticeably enhanced when the first and fourth wheels are slightly elevated relative to the two middle wheels.  We call our unique recipe of slightly rockering our frames "Balanced Rocker" because agility and stability are balanced to give a superior skating experience that suits all skill levels. The skate feels more agile and maneuverable without being twitchy or unstable like 2 mm banana rockers can feel to some skaters.  Beginner level skaters will have a much easier time learning to turn their skates and to carve.  More experience skaters will love the responsiveness and the ease with which they can perform swively flatland tricks.  The amount of rocker for each of our frames is tuned to the wheelbase length, and has been meticulously dialed in by folks that love to skate as much as you do.  In other words, it's not the same absolute amount of rocker for each frame size.

Check out this blog post for more thoughts on rocker design.