Thanks to everyone who has pre-ordered from the the 2nd run. This includes:
- Endless 80 orders placed before July 11th
- Endless 90 orders placed before July 11th
- Endless 100 orders placed before July 29th
If you placed your order for Endless 80 or Endless 90 frames after July 11th then you are in the queue for the next run estimated to arrive in October. Please note: there are still Endless 100 frames available in the current run, as of 7/29/20.
Update - 8/10/20
All Endless 80's and 90's from the first part of the shipment have been fulfilled. A handful of Endless 100's are expected to ship out today. We are now awaiting the second half of the shipment to fulfill the rest of the Run 2 pre-orders. If you have not received a shipping confirmation email by the end of today then it means your order will be fulfilled from the second shipment we are expecting to receive in about 7-9 days.
Update - 8/5/20
We began shipping orders from the first part of the shipment.
Update - 8/3/20
The first shipment (1 of 2) for Run 2 has cleared customs and is being delivered to our warehouse today. We expect to start shipping orders over the next 2-4 days.
Update - 7/29/20
2nd Run (July/August) Status:
I was informed last night by our manufacturing partner that ~45% of the run has completed production. The parts have been inspected, packaged in shipping cartons, and are being shipped to California within the next 24 hours. I have opted for Express shipping so that I can receive these frame ASAP once they clear customs. My best guess is that transit and customs processing time could take anywhere from 4-10 business days assuming everything goes smoothly. Once we receive the parts at our warehouse we will inspect them, box them, and start fulfilling orders. I estimate it will take us 3-5 days to do this.
The remaining ~55% of the run is expected to ship to us 10-12 days after the first batch. As soon as we have confirmation the balance has shipped then we will post another update on our website and social media.
We greatly appreciate your patience in advance as we work through the large number of open orders. When your order ships you will receive an automated confirmation email with the tracking information. If your order doesn't get fulfilled from the first half we receive, then please know it will be fulfilled from the second half we receive a couple weeks later. As you can imagine it's difficult to predict on which specific day any given order will ship so please know we will get things shipped as quickly as humanly possible.
3rd Run (October) Status:
If your order will be part of the 3rd run, let me extend a very sincere thank you for believing in what we are doing and going the distance with us. We greatly appreciate it! The reason the lead time is significant is two-fold: 1) the pandemic has caused a lot of manufacturers to reduce operational capacity, and 2) we have placed an order for much higher quantities than the previous one. As of last night, we officially placed an order for over 500 frame sets with our vendor. They have quoted us an 8-9 week lead time for production. We are also in the process of getting 10,000 axles on order.
Status - 7/20/20
As of 7/20/20 we are still awaiting arrival of all frames from our vendor, as well as axles for half of the run. None of the open pre-orders have shipped to any customers yet. The last reported status was that our vendor was finishing up laser marking, the final step in the manufacturing process. Once these shipments are sent to our warehouse by our manufacturing partner, we will then inspect all the frames and package them for fulfillment. Please understand that the current COVID-19 situation has been causing reduced manufacturing capacity in many countries like China and the U.S., and causing delays with shipping transit and customs processing times.
When your order is fulfilled you will receive an automated shipping confirmation (via email or SMS text message) with the tracking number. If you have not received a shipping confirmation then it means your order has not shipped. You can always check the status of your order by clicking the "View your order" button in your original order confirmation. This will always give you the latest status on your order. If you email us about your order status we will point you to your order status page.
* 7/21/20 10:45 am - Note: There seems to be a little bit of confusion due to the way our e-commerce store is showing the product names on customer account pages. On July 11th we edited product names to have "October" in the title to alert customers to the estimated arrival date. However, this seems to be erroneously showing on account order history pages for older orders. If you placed an order prior to July 11th then you are in the 2nd run and you should disregard the error on the account page; refer to the links in your order confirmation emails to properly verify order status.
* 7/21/20 1:37 pm - These errors have been fixed.
I know we are all anxious and excited to receive these frame. However, a little bit of patience is required by all of us to allow sufficient time to receive, inspect, and package this pending batch of frames. The current global pandemic makes it very difficult to pin down exact arrival dates with 100% certainty. Based on the latest information we have, our current estimate is that frames will arrive to us sometime between July 24th and August 5th. We apologize in advance for any delays and thus any inconvenience this may cause. We will do our best to ship your order as soon as humanly possible — there is quite a long pre-order queue so please bear with us as we get all the orders processed. It's important to note that once the frames arrive in our warehouse every open pre-order will not ship on the same day. It does take some time to assemble and process each order. This is the additional processing time we refer to on the product pages.
If there are any significant updates I will update this post with the new information.
If you would like to change or cancel your order, or have any questions in the meantime, don't hesitate to reach out. I greatly appreciate your support and patience while we finish making these frames for you. We are on the home stretch!